Admin Coordinator (Malang)

Requirements - At least a Bachelor's Degree from a reputable university with an excellent GPA, preferably in accounting, finance, economics, or business administration. - Proficient in Microsoft Office, including Word and Excel, with advanced knowledge of functions such as PIVOT and VLOOKUP. - Demonstrated experience in managing large data sets. - Meticulous attention to detail and adherence to given procedures. - Strong communication skills and ability to effectively communicate process recommendations in operational areas. Job Description - Responsible for delivering a high-quality data entry process for loan applications and document uploads into the system. - Coordinate with various individuals such as surveyors, credit analysts, branch managers, and marketing teams to support operations. - Review loan applications to ensure data and document completeness, meeting target SLA times. - Safeguard all loan documents according to standard operating procedures and provide requested documents promptly for audits. - Safely store collateral documents temporarily at the branch before transferring them to the Head Office. - Act as a customer service representative at the branch, liaising with the Head Office's customer experience team to address customer issues and questions. - Responsible for day-to-day branch operations processing, including generating reports and reconciling payments and costs. - Ensure all contracts, payment information, and welcome packs are sent to customers promptly.