Admin dan Customer Service

Requirements :

• Female, max. 27 years

• Have min. 1 year experience in related field

• Minimal High school / Vocational school

• Have ability to operate Ms. Office

• Understands the basic of Customer Engagement & Relationship

• Proven customer support experience or experience as a client service representative

• Customer orientation and ability to adapt/respons to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, manage time effective and negotiation

• Can handle customer database on the system

• Domicile in Jakarta

• Can join ASAP

Responsibilities :

• Handle complaints, provide a good solutions and follow up to ensure resolution via phone, email, whatsapp, Etc

• Maintain a positive, empathetic and professional attitude towards customers at all times

• Resolve product or service problems by clarifying the customer's complaint

• Make a report claim and report all data by email and etc to Managements & Manager

• Make MOM (Minutes of Meeting), daily and monthly reports