Associate Network Engineer

This role will be located in Surabaya (1) and Bali (1).

Associate Network Engineer is an entry-level networking professional. The primary purpose of this position is the health monitoring and event investigation of connectivity services/infrastructure. This position is also responsible for providing user help desks.

Essential Duties and Responsibilities

• Troubleshoot and resolve customer tickets.

• Escalate tickets when need with proper preliminary checks to upper-level techs

• Create and maintain diagrams and technical documents.

• Participate in IT projects and effectively meet deadlines with minimum supervision.

• Provide input and feedback for the use and optimization of internal network/system management.

• In the event of a critical situation or major service outage, will perform crisis management. This includes activating conference bridges and coordination with cross-functional teams in English.

• Internal IT support.

  Other Duties

• Required to work on day and night shifts

• Required to work a flexible schedule/on-call Rota according to business needs/events.

• Other duties assigned.

  Qualifications

• Able to read, write and communicate well in English and Bahasa.

• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism.

• Basic knowledge of industry cabling standards and data center infrastructure deployment

• Basic understanding of LAN/WAN networking (TCP/IP)

• Basic knowledge of virtualized infrastructure

• Basic knowledge of the following security technologies will be a plus: Firewalls, Virus protection technologies, network access control.

• Punctual and reliable

• Ability to effectively manage deadlines.

• Display strong organizational skills.

• Education and Experience Bachelor’s degree in, Computer Science, Computer Information Systems, IT management, or higher education

• 0-2 years of experience within the Information Technology field or related education