Customer Service - Mall

PT Bali Utama Cakrawala is looking for the most suitable candidates for Customer Service located in Bali with the details:

Requirements:

• Bachelor's degree in any major

• Good English communication skills

• Interpersonal and customer service skills

• Analytical and problem-solving skills

• Multitasking and organizational skills

• Ability to answer a high volume of calls and emails daily

• Attentiveness and patience

• Time-management skills

• Willing to be placed in Bali

Responsibility:

• Resolve customers' concerns and answer customers' questions based on the regulations

• Maintain a positive attitude and calmly respond to customers' complaints

• Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise

• Recommend possible products to meet the customer’s needs

• Refer issues and questions to managers if necessary

• Prepare product and customer reports by gathering data collected during customer interactions