Engagement Support Coordinator

Job Description:

• Supporting in overall city merchant engagement projects

• Planning and create strategic plans to maintain merchant engagement through variative media (online social media, community, and offline event)

• Identify merchant needs and key drivers to reach business goals Responsible on analysis, strategy & implementation – draw conclusion from data and information and present the findings to internal stakeholders

• Required to perform ad-hoc tasks as needed by the team to improve overall business Working and collaboration with the team as part of Merchant Operations Team

Qualification:

1. Bachelor's degree in Business Administration, Marketing, Communication, or a related field.

2. Proficient knowledge and skills in Microsoft Office application / Google Workspace, especially Excel / Sheet.

3. Proven experience in customer service, event coordination, or engagement support roles.

4. Good communication skills with positive attitude and confidence in interacting with different types of stakeholders i.e., internal team and external partners.

5. Proficient in English can be an advantage.

6. Enthusiastic about engaging with customers and stakeholders.