ENGLISH SPEAKER - CUSTOMER SERVICE (JAKARTA)

Job: Customer Service Support Coordinator (English Speaker)

Job Description:

• Guide our consumer and partners in using our products

• Manage service enquiries and disputes arising from our consumer and partners

• Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners

• Support project from all verticals including registration, acquisition, and sales transaction.

• Educate consumers and partners on our products, promotional campaigns, as well as troubleshoot when they have difficulties.

• Solving consumers' and partners' problems quickly and effectively with empathy and care.

• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).

Qualification:

• Minimum D3/S1 in any field with a GPA of 2.75.

• Excellent communication skills in Bahasa with clear articulation.

• Experience in customer service is preferred.

• Sales experience is valued.

• Willing to work in shifting schedules.

• Typing skills of 50 words per minute with 90% accuracy.

• Vaccinated with at least two doses.

• Energetic and agile.

• Fresh graduates are welcome

• Detail-oriented.

• Adaptive to dynamic changes.

• Proficient in active English (speaking and writing).

• Familiar with Messenger Apps and accustomed to responding to messages on social media.