Guest Relation Staff

MUST HAVE GOOD COMMUNICATION ABILITY IN ENGLISH OR OTHER INTERNATIONAL LANGUAGE

Responsibilities

• Review arrival lists to welcome guests

• Attend to special guests (e.g. VIPs) and answer their inquiries

• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

• Provide information about amenities, area and venues and promote services

• Anticipate guest needs and build rapport with customers

• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

• Address customer complaints and escalate to Guest Relations Manager when needed

• Record information in the logbook daily

• Ensure compliance with health and quality standards

Requirements

• Proven experience as a Guest Relations Officer

• Familiarity with hospitality industry standards

• Proficiency in English; knowledge of additional languages is a plus

• Computer literacy

• A customer-oriented and professional attitude

• An outgoing personality

• Outstanding communication abilities

• Excellent organizational and time-management skills