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Detail Pekerjaan

IT Application Support Supervisor

HashMicro

Dipasang 1 minggu yang lalu

Pekerjaan ini membutuhkan

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Ilmu Dasar Komputer

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Operator Komputer

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Perangkat Keras Komputer

education

Minimal Pendidikan

Minimal S1

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Jenis Kelamin

Tidak ada ketentuan

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Maksimal Usia

Tidak ada ketentuan

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Pengalaman

Minimal 3 Tahun

lokasi

Jakarta Pusat, DKI Jakarta

requirment

Full Time; Kerja di kantor

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Lowongan Tersedia

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Dapat Dinegosiasikan

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Deskripsi

- Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions. - Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage. - Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product. - Determine, review criticality and prioritize resolution of issues. - Resolve cases and provide updates to customer - Engage in the Knowledge Management process by creating and using materials. - Guide clients to use self-help resources. - Offer direct customer service and technical support to users through phone, email and in-person. - Support clients to answer queries, locate information and review technical requirements. - Record customer change requests and technical requirements. - Record issues and solutions to troubleshoot guides.

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Hari Kerja

Senin - Jumat

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Jam Kerja

08:00 - 17:00

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Tentang Perusahaan

HashMicro is a Singapore-based IT company engaged in providing smart business solutions in the form of ERP Software services to optimize management and improve company performance. As an IT company that was founded in 2015 and handled over 1750+ top clients from 15+ different types of industries, HashMicro understands the one important thing to significantly and actively increase company productivity and efficiency is to develop fully integrated and customized cloud-based systems. With an integrated system, all business processes will be run through a centralized system service. Simultaneously, fully customized software services could cover multiple unique requirements of various industries, according to the needs and authorities of each company.

https://www.hashmicro.com/id/