Parents Advisor (Cilegon)

You will be responsible for re-selling FL Haus and generating referrals by building long-term relationships with customers, timely communication about students' study progress, resolving emergent concerns or questions, and ensuring that customers' needs are met.

• Building trust relationships with students and their parents

• Re-selling core courses to customers

• Daily communication with customers about their concerns and questions

• Generating referrals

• Updating customers on students' progress, assigned homework, and covered in class

• Consistently informing customers about all necessary information and changes.

• Preparing and delivering parent-facing events following the suggested framework

• Recording all the necessary group-, student- and parent-management operations

• Observing lessons to understand students' performance better, sharing with their parents.

What are the basic requirements?

• Love children and care about their growth

• Service mindset: treating each customer the way you want to be treated

• Good emotion and stress control

• Excellent self-learning ability

• Can-do attitude, emotionally intelligent, and passion

• Sales ability: delivering effective sales pitches & closing deals

• Excellent communication and problem-solving skills

• Good planning and organizing ability, work flexibly, and able to deal with uncertainties

• Ability to work on weekends (the off-days will be on Sunday)

• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook, Canva)

• Experience working in the hospitality/customer service industry (minimum for 2 years)

• Candidate must possess at least a Bachelor's Degree in Commerce, Marketing, or equivalent with a Minimum GPA of 3.2 on a 4.0 scale.

• At least 1 Years(s) of working experience in the related field is required for this position.

• Living around Cilegon Area

• To be placed in FL Haus Cilegon Center