Solution Engineer

Job Overview

Ready to propel your IT career into overdrive? Join our fast-paced team as an Solutions Engineer and become a champion for driving client success. Not only will you leverage your expertise in IT Networking/Security to architect elegant solutions, but you'll also unlock a world of professional growth and learning opportunities.

The Solutions Engineer will be responsible for assisting in the development of solutions to meet clients' needs, as well as guiding clients through the installation and implementation. Daily tasks will include leading technical demonstrations, identifying customer requirements and needs, and working closely with cross-functional teams to ensure customer success.

Job Descriptions:

Presales Activity:

• Supporting Channel & Product Manager to do a technical presentation on customer or partner.

• Provide solutions for customers or partners based on our products.

• Provide bill of material for pricing to support Channel & Product Manager.

Post sales Activity:

• Doing installation for customers or partners.

• Troubleshooting and maintenance on existing accounts.

Requirements:

• Candidate must possess at least bachelor’s degree (S1) in Computer Science/Information technology or equivalent.

• Able to read/speak English clearly.

• Strong problem-solving and analytical skills Ability to work independently and in a cross-functional team environment.

• Hands-on experience with Linux-based systems including CentOS, and Ubuntu.

• Hands-on experience with networking, routing, and switching.

• Excellent knowledge of networking protocols and services such as TCP/IP, DNS and DHCP.

• Excellent knowledge of IT security protocols, network infrastructure, and system administration protocols.

• Strong problem-solving skills and ability to analyze and troubleshoot issues.

• Experience in customer support and consulting is a plus.

• Having a relevant industry certification at a professional level is a plus.