Senior Telesales Team Leader

Requirement: a. Prefer staff which have min 5 years at Insurance Training for Telesales. b. Familiar with Training Program and Good Public Speeaking c. Reputable University (Grade A) d. Bachelors Degree e. Familiar with Power point and have a presenting skills

Job Description: • To Design and to Develop comprehensive training program and gaps on an ongoing basis for Telemarketing Sales Officer (TSO). • Conduct full coaching session; to Coach TSO for a minimum coaching a week documented. • Focus on training and coaching TSO team to enhance their skill. • Responsible for TSO recruitment process; from candidate selection, interview session, to onboard the TSO. • Work with the Recruitment Agency to select the best candidate for TSO. • Conduct schedule Role Play session with TSO, individually and/or group session, and ensure the role play comply with script and compulsory question that need to be ask to customers. • Plan, design, and conduct training for Direct Sales Agent and/or Relationship Manager in related with General Insurance Product selling. • Maintaining training records (feedback, assessment, attendance). • Responsible for the ongoing review on TSO performance and do necessary coaching and training accordingly. • Collaborate and coordinate with internal divisions and insurance partners on training and recruitment.